Stephen Jochen DC

Chiropractor restores his online reputation after outrageous coupon deal

  • 210% increase in online reviews

  • 1st Page Google Ranking

  • Answers Yelp negative Reviews


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Challenges


Dr. Stephen Jochen of Jochen Chiropractic and Wellness was faced with a terrible dilemma.  His online reputation was falling fast and there was no answer in site. He knew that his patients were getting great care and feeling better but he had run into a big problem.

“I was getting 1-star reviews on Yelp after running a Groupon special for my massage therapist” says Dr. Jochen

Negative Yelp Reviews From Coupon Deal


It turns out the customers looking for 50% discounts off on their massages were actually the highest demanding customers on the planet.  They complained about everything BUT Dr. Jochen himself.  

Dr. Jochen decided to go on the offensive and start doing something proactive about his online reputation.


How PLUSdoc Helped


Dr. Jochen had a lot of satisfied patients that were just too busy to write online reviews.  Putting the PLUSdoc Badge his website gave patients an accessible place to post anonymous reviews without the hassle of email registration.

“When my receptionist told the patients where they could leave a review, they seemed ready and willing to help”, Dr. Jochen remembers.

Collecting these positive online reviews in one location started to build a compelling story about the doctor. 


Google Starts Ranking Doctor After 1 Week and 8 Reviews


 


Jochen Chiropractic Results


Jochen Chiropractic was able to repair their online reputation using PLUSdoc's Patient Review System in only a few short months.


Over 200% Increase in Online Reviews


Dr Jochen found that the easiest way to get patients to write reviews was to use the PLUSdoc Patient Invitation Email tool built into the software.

“Sending PIEs was so easy we got 7, 5-star reviews just in one day”, says receptionist Chris

 
Dr. Jochen Gets Great Online Content


Top of the Page Patient Ratings

Dr. Jochen and his staff did everything that they needed to do to get a top ranked listing on Goolge. They were able to get 5-star reviews verified by the doctor using the PLUSdoc Badge and the Patient Invitation Email tool.  

The built in SEO gave Dr. Jochen his PLUSdoc Stars right at the top of the page for patients to read.


Doctor Verified Patient Reviews Tell the Real Story

One of the biggest problems Dr. Jochen had was getting his core patients to write honest reviews about his practice.  It was a minority of discount seeking people looking for a cheap massage that tried to ruin his reputation.  

Now people looking for a Chiropractor in his area have a better representation of online reviews that reflect this doctor's abilities and the satisfaction of real patients.

 


What would Dr. Jochen say to anyone considering PLUSdoc? 

 

"PLUSdoc lets patients know the truth about me and my practice because I get to verify what is posted online"


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