210% increase in online reviews
1st Page Google Ranking
Answers Yelp negative Reviews
Dr. Stephen Jochen of Jochen Chiropractic and Wellness was faced with a terrible dilemma. His online reputation was falling fast and there was no answer in site. He knew that his patients were getting great care and feeling better but he had run into a big problem.
“I was getting 1-star reviews on Yelp after running a Groupon special for my massage therapist” says Dr. Jochen
It turns out the customers looking for 50% discounts off on their massages were actually the highest demanding customers on the planet. They complained about everything BUT Dr. Jochen himself.
Dr. Jochen decided to go on the offensive and start doing something proactive about his online reputation.
Dr. Jochen had a lot of satisfied patients that were just too busy to write online reviews. Putting the PLUSdoc Badge his website gave patients an accessible place to post anonymous reviews without the hassle of email registration.
“When my receptionist told the patients where they could leave a review, they seemed ready and willing to help”, Dr. Jochen remembers.
Collecting these positive online reviews in one location started to build a compelling story about the doctor.
Jochen Chiropractic was able to repair their online reputation using PLUSdoc's Patient Review System in only a few short months.
Dr Jochen found that the easiest way to get patients to write reviews was to use the PLUSdoc Patient Invitation Email tool built into the software.
“Sending PIEs was so easy we got 7, 5-star reviews just in one day”, says receptionist Chris
Dr. Jochen and his staff did everything that they needed to do to get a top ranked listing on Goolge. They were able to get 5-star reviews verified by the doctor using the PLUSdoc Badge and the Patient Invitation Email tool.
The built in SEO gave Dr. Jochen his PLUSdoc Stars right at the top of the page for patients to read.
One of the biggest problems Dr. Jochen had was getting his core patients to write honest reviews about his practice. It was a minority of discount seeking people looking for a cheap massage that tried to ruin his reputation.
Now people looking for a Chiropractor in his area have a better representation of online reviews that reflect this doctor's abilities and the satisfaction of real patients.
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